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Locality Manager

  • Location: Aberdeen
  • Job type: Permanent
  • Sector: Care Home
  • Date posted: 18/09/2019
  • Job reference: VR/44565
Raeburn Healthcare have an exciting opportunity for a Locality Manager to join our team. This is a permanent opportunity covering Aberdeen and Aberdeenshire.

Our Locality Managers have the opportunity to make a real difference by ensuring that outstanding care is provided to our clients and customers. You will be empathetic and understanding; whilst being able to work calmly to strict deadlines.

Your main responsibility will be to provide a high quality customer care service in accordance with Raeburn Policies and Procedures and regulatory requirements.
Regular duties will include:
Ensuring that care services are delivered to customers in accordance with the agreed care package
To be customer focused and deliver an outstanding customer experience
Supporting, maintaining and developing relationships with existing customers
Identifying potential customers for new business, making initial contact and promoting the services of Raeburn Healthcare
Ensuring that the creation and maintenance of work rotas is carried out in an efficient and accurate manner in accordance with required timescales
Managing the change in service requirements and following up on corresponding changes in Care Worker workload and rotas
Processing bookings and enquiries made from Raeburn Healthcare website in a timely and accurate manner
Develop close professional working relationships with Care Managers and allied health professionals ensuring regular meetings are held to maintain relationships and identify changes in Care requirements
Assisting with the execution of Care services in other locations when operationally required
Ensuring all enquiries and complaints are dealt with immediately and appropriately in accordance with Raeburn Policies and Procedures
Taking part in a professional and competent rotational on call service covering evenings, weekends and public holidays. This may vary in frequency to meet the demands of the service
Being part of the team which ensure all office procedures (where applicable) conform to National Care Standards as indicated by the Scottish Commission for the Regulation of Care
Being part of the team that ensures compliance with Care Inspectorate regulations and achieves high grading with the external audit and inspection process

It is essential to be qualified to SVQ level 3 in Health & Social Care.
Previous experience in a similar role.

Only those with the Right to Work in the UK should apply. Raeburn do not have the ability to provide visa sponsorship; therefore current, valid ability to work in the UK is required.

For more information, or to register your interest in this rewarding opportunity, apply today.