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GEOS World Gobal Operations Manager

  • Location: Aberdeen
  • Job type: Permanent
  • Sector: IT Manager / Engineer / Designer
  • Date posted: 19/06/2019
  • Job reference: VR/44427
This vacancy has now expired.
One of Raeburn's clients, a major Oil & Gas Service provider, requires a GEOS World Global Operations Manager. This is a permanent position based in Aberdeen.

Reporting to the Local Service Delivery Manager and supervising World Regional Managers, World Service Managers and World Testing Co-ordinators.

Responsibilities:

You will be accountable for the operations, maintenance, reliability and performance of the Global ERP production environment. In addition to operations scope of work, you will assure a high-quality level of support services by coordinating and collaborating with global team members on critical activities and milestones.
Manage regional support teams: APAC, Europe, India and North America…
Build and maintain operational support teams by leveraging employees and key partners
Manage, report and communicate service levels, project status and system performance
Communicate key GEOS activities and/or milestones related to operations and/or services to key stakeholders
Propose and implement processes, technologies, procedures to improve business service levels
Owner of the Change Advisory Board (supported by the GEOS World Change Lead)
Manage the relationship and governance with third parties to ensure services are delivered and meet in alignment with service level expectations
Provide and communicate operational KPIs on system availability, performance and support activities
In collaboration with the Program Manager proposes, implements and reports on service level agreements
Scale operations organisation and restructure as the business context evolves (ie. Integration of new entities, consolation of ERP based off global strategy….)
Ensure appropriate organisational skills are in place to ensure a high level of business support
Develop and implement procedures to ensure compliance of key IT audit controls

Essential Skills & Experience

You must demonstrate strong leadership skills to create and develop high performance, productive work teams
ERP Service Delivery experience
Experience working in an IT environment
Demonstrate relevant experience managing an operations and/or global team
Objective setting & appraisal review
Excellent communications, negotiating and interpersonal skills
Change Management and Release & Deployment Management experience
Audit/Compliance exposure
Ability to work autonomously
Demonstrable strong IT Systems/Operational skills
3rd Party contract management

Although not essential, it would be an advantage of:

Project management experience
Experience of the ITIL framework
Experience of an ERP deployment
Experience of Service Desk management
SOX experience
Budget experience

QUALIFICATIONS:

ITIL certification v3 Foundation, but Managers certificate preferred.
Degree preferably in a technical discipline or in a business-related subject
IT industry recognised qualification (e.g. MCP, MCSE/A,CCNA)
Required for Future Development:
ERP Training
ITIL Training
Oracle EBS general competencies (Functional and/or Technical)
Oracle EBS Support and Service Delivery competencies
Well-developed Vendor Management skills

Only those with the Right to Work in the UK should apply. Raeburn do not have the ability to provide visa sponsorship, therefore current valid ability to work in the UK is required.