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Client Liaison Advisor

  • Location: Swindon
  • Job type: Permanent
  • Sector: Healthcare
  • Date posted: 19/06/2017
  • Job reference: Client Liaison Advisor
This vacancy has now expired.

Raeburn Healthcare are proud of their long standing reputation as professional, reliable and cost-effective providers of high quality healthcare services. Founded in Aberdeen in 1990, Raeburn Healthcare has now expanded their business within the Swindon area. Raeburn Healthcare’s philosophy regarding Care at Home Services is based on the provision of a service which promotes the rights, independence, privacy, dignity, fulfilment and choice of our Service Users by providing support and care which affords the individual the opportunity to enjoy living in their own home.


Raeburn Healthcare are currently looking to recruit a Client Liaison Advisor to be part of the team within its new Swindon branch. The key areas of this exciting new role are:


  • To provide support to the Customer Care Supervisors and Healthcare Managers as necessary

  • To identify potential Service Users for new business making initial contact and promoting the services of Raeburn Healthcare

  • To actively support, maintain and develop relationships with existing Service Users

  • To focus on quality assurance ensuring all activities are carried out in accordance with Raeburn Healthcare’s policies and procedures and quality standards

  • To be part of the team which ensures compliance with Inspectorate registration and achieves high grading with the external audit and inspection process.

  • To be part of the team which ensure all procedures (where applicable) conform to National Care Standards as indicated by Care Quality Commission

  • To ensure that care services are delivered to Service Users in accordance with the agreed care package

  • To visit and be in regular contact with Service Users as required for the assessment of needs and implementation of care plans ensuring  service satisfaction and continual improvements to Raeburn Healthcare services

  • To ensure the all Service User, Client and Care Worker records are set up and kept up to date in the Company database system and in accordance with the Company’s Document Management and Control policy and procedure

  • To ensure that all Raeburn Healthcare documentation is accurately completed and in the Service Users home for care commencing.

  • To attend Service Users care reviews and to accurately record outcomes in the Service Users home records and in the Company database system  in accordance with the Company’s Document Management and Control policy and procedure

  • To assist in ensuring that Care Workers are well supported following induction and whilst working in the community, and to manage them in accordance with Raeburn Healthcare Standards of Service

  • To work in conjunction with the Recruitment and HR Department to ensure that all new Care Workers undertake and successfully complete mandatory training including completion of Care Certificates

  • To be part of a professional and competent rotational on call service (evenings, weekends and Public Holidays). This may vary in frequency to meet the demands of the service.

This role is currently Part Time however number of hours worked per week to be confirmed